Terms and conditions of Sales and Supply

 

Shipping

 

There is a standard delivery charge per order. All orders are shipped via FedEx unless otherwise requested. Shipping and handling charges are prepaid (F.O.B., Irvine, CA) and added to your invoice.

You may provide us with your own FedEx, UPS, or DHL account number so that we may ship your order collect. All orders shipped with a customer's account number will be charged for handling.

It is the customer's responsibility to notify GeneTex of all necessary documents or permits needed for customs clearance or other purposes. GeneTex will not be responsible for items damaged due to customs delays.

All packages are checked before shipping and should contain all of the items indicated on the packing list. All claims for missing, damaged or shortage items must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment.

 

Terms

 

Terms of payment are net thirty (30) days from the date of shipment unless otherwise stated. A 2% service charge per month will be added to accounts past due over 30 days.

Acceptable forms of payment include check (in US dollars), credit card (American Express, Visa, MasterCard, Discover), and bank transfer.

It is the customer's responsibility to notify GeneTex of all necessary documents or permits needed for customs clearance or other purposes. GeneTex will not be responsible for items damaged due to customs delays.

GeneTex will not be liable for any professional advice it may offer in relation to the use of the products or any claims or applications now listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects. GeneTex cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in GeneTex product literature should not be considered as a recommendation to use its products in violation of any patents. GeneTex will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connect with the products.

 

Prices

 

All prices are subject to change without notice. Prices are quoted in U.S. Dollars. The purchaser assumes responsibility for any applicable tax. Please contact us for bulk pricing.

 

Returns

 

Customers must contact GeneTex, Inc. prior to returning products. All requests for returns must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment. No returns will be accepted without authorization. Items must be returned in the same or equivalent packaging (i.e. cold and insulated, frozen with dry ice, etc.) as originally dispatched by GeneTex. If not returned as specified, the item will not be accepted. Credit may be issued after receipt of the returned item. In case of purchasing error or change in order after the order has been shipped, GeneTex will charge a $60 restocking fee per returned item. All shipping costs are to be paid by the buyer.

 

Conditions

 

Unless otherwise stated in our catalog or other company documentation accompanying the product, our products are intended for research use only and are not to be used for any other purpose, which includes, but is not limited to unauthorized commercial uses, in vitro diagnostic uses, ex vivo or in vivo therapeutic uses or any type of consumption or application to humans or animals.

Purchasers shall not, and agree not to enable third parties to, analyze, copy, reverse engineer or otherwise attempt to determine the structure or sequence of the product.

As purchaser of our products, you should be aware of the product expiration dates, if any. Each product has information on proper usage and storage conditions, either on the product label or in the data sheet. We do not assume responsibility for use of a product after its expiration date or if the product has been misused or improperly stored.