Guarantee

 

GeneTex, Inc. strives to provide products of the highest quality. We understand the importance of consistent antibody performance in your experiments and we want you to have peace of mind when using our products. If you have a technical issue with any of our reagents, please contact us. If one of our products does not meet the specifications stated on the datasheet, we will replace it, offer a similar alternative, or issue a refund for the antibody purchase price after validating the deficiency. GeneTex guarantees its antibodies to perform as stated on the datasheet for a period of 12 months from the product shipping date.

 

^{*Notice for replacement must be made within sixty (60) days of the date the product was received.}

 

To qualify, products must be stored under the recommended storage conditions. Antibodies only tested in recombinant samples are not covered for use on endogenous samples and predicted reactivity is not covered by this guarantee. The performance guarantee is only valid for products purchased directly from GeneTex, Inc. or one of its authorized distributors.

 

 

The GeneTex product guarantee is always subject to these Terms and Conditions

 

 

Returns

 

Customers must contact GeneTex, Inc. prior to returning products. All requests for returns must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment. No returns will be accepted without authorization. Items must be returned in the same or equivalent packaging (i.e. cold and insulated, frozen with dry ice, etc.) as originally dispatched by GeneTex. If not returned as specified, the item will not be accepted. Credit may be issued after receipt of the returned item. In case of purchasing error or change in order after the order has been shipped, GeneTex will charge a $60 restocking fee per returned item. All shipping costs are to be paid by the buyer.